Payment

ll fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We’ll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive GOAT Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Selling is only available in USD at the time.
  • Some payment methods may not be supported.

Shipping

ll fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We’ll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive GOAT Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Selling is only available in USD at the time.
  • Some payment methods may not be supported.

Track your order

ll fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We’ll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive GOAT Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Selling is only available in USD at the time.
  • Some payment methods may not be supported.

Refund policy

ll fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We’ll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive GOAT Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Selling is only available in USD at the time.
  • Some payment methods may not be supported.
FAQ
How do I know that my order has been confirmed?

After checkout, you will receive an order confirmation at the email address provided. If it does not arrive, check your spam folder and verify that the payment was completed. You can also contact us with your name and order number.

Which payment methods do you accept?

The payment methods currently available are displayed securely at checkout and may vary by country, currency and device. Your order is processed only after the payment provider authorises the transaction.

Where do you ship and how long does delivery take?

Available destinations, delivery methods, charges and estimated times are shown at checkout. Estimates begin after order processing and may be affected by carrier or customs delays. Products marked “Pickup Only” are not available for standard delivery.

How can I track my order?

When your order is dispatched, tracking information is sent by email where tracking is available. Please allow time for the carrier to activate the link. If the status has not changed for an extended period, contact customer service.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but an order cannot always be changed or cancelled after payment, processing or dispatch has started. This does not affect any mandatory cancellation rights available under applicable consumer law.

How do returns and refunds work?

Email us before returning an item to receive instructions. Unless applicable law provides otherwise, items should be unworn, unused and returned with their original labels, packaging and proof of purchase. Approved refunds are issued to the original payment method; bank processing times may vary.

Are the products authentic and how do I choose a size?

SEVENTY SEVEN is committed to offering authentic products. Product measurements and brand sizing can differ, so check the information on the product page before ordering. For help with a specific item, send us its name or link and your usual size.

How does Saint Petersburg pickup work?

Items in the Saint Petersburg selection are identified on the website. If pickup is available, select or follow the pickup instructions shown during ordering. Wait for confirmation that the order is ready before travelling to collect it, and bring the requested order and identity information.

How can I contact customer service?

Email seventy@seven.com or call +44 (0) 20 8976 7709. Include your order number when asking about an existing purchase so we can assist you faster.